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Frequently Asked Questions
Everything you need to know about plans, coverage, and the HotdogSIM ecosystem.
Plans & Billing
Can I keep my current number?
Yes, absolutely! Just request a PAC code from your current provider and enter it during the HotdogSIM setup process. We'll handle the smooth transfer.
Is there a contract?
No. It’s a simple month-to-month plan with total flexibility.
How does the 50% pre-launch discount work?
If you join during our early pre-launch, you pay half price on your monthly plan. When the pre-launch sale ends and prices rise for new customers, early customers like you keep your discounted rate for life.
Are there any hidden fees?
No. Our promise is radical transparency. You pay exactly what is shown during checkout, with no surprise charges for activation, maintenance, or cancellation.
Can I cancel anytime?
Yes, you can cancel your month-to-month service at any time with no penalties and no restrictions.
Connectivity & Speed
Which network does HotdogSIM run on?
HotdogSIM runs on the UK’s fastest award-winning network infrastructure, giving you top-tier 4G and 5G speeds across the country.
How fast is the internet?
Our average speeds surpass networks like Vodafone, O2, VOXI, and Three, based on nationally published performance data. We focus on delivering peak performance consistently.
Does unlimited data include hotspot and tethering?
Yes, absolutely. You can use your phone as a hotspot and tether without any extra charges.
Do you support eSIM?
Yes, eSIM support is rolling out shortly after physical SIM shipments begin. Customers will be able to switch easily.
What happens if I go abroad?
Currently, usage is UK-only. A competitive roaming upgrade pack for international travel is being introduced soon. UK usage remains fully unlimited and unrestricted.
Loyalty & Rewards
What are $HOTDOG tokens?
They are our innovative loyalty rewards given to early HotdogSIM users as part of our upcoming customer ecosystem launch. They represent real, future value within the network.
How do I earn these tokens?
You earn them simply by remaining a loyal customer, referring others to the network, and taking part in future community events and ecosystem features.
When can I use or claim my $HOTDOG tokens?
Tokens become claimable and usable when the full ecosystem rollout goes live later this year. We'll announce the exact date closer to launch!
What is the Founding Customer Affiliate Program?
It’s an exclusive early-access program where founding customers earn recurring commissions (money paid to you monthly) on every person they refer who becomes a paying customer.
Is the affiliate program free to join?
Yes, all pre-launch customers are automatically enrolled in the Founding Customer Affiliate Program at no additional cost. It’s one of our key early-user rewards.
The HotdogSIM Difference
What makes HotdogSIM different from other networks?
We combine premium features with unique rewards. We offer the fastest network speeds, consistently lower pricing, early-user rewards like the 50% discount and the affiliate program, and a rewarding loyalty ecosystem that our competitors simply don't have.
When will my SIM card arrive?
SIMs begin shipping as soon as the pre-launch phase ends. Pre-orders receive priority dispatch and will be sent out first.
How do I get support if I need help?
Support is available via email or chat, with quick response times and assistance from real human agents who are dedicated to solving your issues efficiently.
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