OUR 30-DAY MONEY BACK GUARANTEE š”ļø
We're so confident you'll love the HotdogSIM experience that we back every purchase with a solid 30-Day Money Back Guarantee.
Your guarantee period starts the moment you activate your SIM card. If you're not satisfied with our speed, coverage, or service within those 30 days, we'll process a refund.
The refund will be for the full purchase price of the SIM pack, but it excludes the initial monthly service fee since you used the network for that period.
Privacy Policy
Last revised: 16 November 2025
This document explains how we gather, manage, disclose, and use personal information relating to you. It should be read together with our Terms of Use and any referenced documents.
This Policy applies to personal information collected or processed by The Crows Ltd, trading as HotdogSIM.co.uk, a company registered in England & Wales under number 16789304, with its registered office at 124 City Road, London, United Kingdom, EC1V 2NX.
What HotdogSIM Does
HotdogSIM supplies telecommunications services, including mobile network connectivity, SIM cards, voice and text services, mobile data, and broadband solutions for both individuals and businesses.
How and Why We Collect Your Information
1. Information You Provide to Us
We collect information from you when you: register for our Services, browse our website, interact with us via WhatsApp chat, or request support.
WhatsApp Communication
When you initiate a chat with us via the WhatsApp links on our website, we collect your mobile phone number and the content of your messages. We use this information solely to communicate with you, provide support, and manage your enquiries.
2. Third-Party Platforms & Services
Our website integrates with third-party platforms such as WhatsApp (owned by Meta Platforms, Inc.). Please note that when you use WhatsApp to contact us, your data is also subject to WhatsAppās own privacy policy and terms. We are not responsible for the data practices, security, or privacy policies of such third parties.
3. Information Collected Automatically (Cookies)
We use cookies to recognize returning visitors, analyze site performance, and personalize your experience. This includes session management and preference cookies used to improve site functionality.
How We Use Your Data
We use the information we collect to: provide and maintain your Services, manage your account, process billing, verify your identity, and communicate with you (including via WhatsApp) to assist with enquiries or complaints.
We also use your information for financial management, identity verification, and to prevent fraud or unauthorised activity on our network.
Data Security & Storage
We use SSL encryption and industry-standard technical measures to protect your data. While we apply robust security, no internet transmission is 100% secure. We retain personal data for as long as you maintain an active service and up to six years after service termination for legal and auditing purposes.
Childrenās Privacy
Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to remove that information from our servers immediately.
Limitation of Liability
While we strive to protect your personal data, we cannot guarantee the security of data transmitted to our site or via third-party channels. To the extent permitted by law, our liability is limited as described in our separate Terms of Service.
Your Rights
You have the right to access, correct, delete, or restrict the processing of your data. You can exercise these rights by contacting us directly at support@HotdogSIM.co.uk.
OUR 30-DAY MONEY BACK GUARANTEE š”ļø
If you're not satisfied with our speed, coverage, or service within those 30 days, we'll process a refund for the full purchase price of the SIM pack.